Refund Policy

Introduction

We aim to provide a reliable and transparent service. If you experience an issue such as service inaccessibility, we may offer a refund upon request — provided there are reasonable grounds.

Eligible Refunds

Refunds may be granted at our sole discretion in cases such as:

• Prolonged service outages or technical inaccessibility.

We do not issue refunds for:

• Change of mind after purchase.
• Dissatisfaction due to personal preferences.

Partial Refunds

If your refund request is approved, we will refund the unused portion of your access period. For example, if you purchased a 2-month subscription and used 1 month, you may be eligible for a 50% refund.

Refund Requests

To request a refund, please use the Contact form on our main website (spinnerwheel.ai) and include the following information:

• Your account email
• Date of purchase
• Reason for the request

All refund decisions are final and made at the discretion of Konfigure8.

Processing Time

Approved refunds will typically be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Subscription Cancellations

Canceling your subscription will stop future billing but will not automatically trigger a refund for the current billing period. If you wish to cancel your subscription and request a refund for the unused portion, please follow the refund request process outlined above.

Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this Refund Policy.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

• Through the Contact form on our main website (spinnerwheel.ai). Find the link in the footer.